PEAK & OFF PEAK TIMES

Peak Periods are all Public Holiday long weekends, Christmas school holidays, Easter, and the Melbourne Cup.

Off Peak is all other periods.

All Peak Periods stays are for a minimum number of nights. Long weekends three nights except for Easter and the Melbourne Cup, which both have a four night minimum; Christmas/January seven night minimum.

Minimum night stays may be varied according to availability, please check for up to date information.

PARKING

Parking spaces are available for all apartments. Please park in the numbered parking bay corresponding to your apartment number.

LAUNDRY

Laundry facilities are provided in each apartment. Drying facilities are also provided in each apartment. Balconies are therefore not be used for clothes drying.

CHILDREN

Children are welcome at Whitecrest.

Children under two are FOC.

For safety reasons management request that children do not play on driveways or carpark related areas, and if under 12 are supervised at all times when using the Solar Pool and Games Room.

INTERNET

Limited Free Wireless (Wi-Fi) access to the internet is available – please enquire with our receptionist.

PETS

Pets of any description are not permitted on the premises.
GARBAGE

Please dispose of garbage and recyclables in accordance with on-site signage.

CHECK-IN / CHECK-OUT TIMES

Check-in after 3 p.m. Check-out time is 10 a.m. Late check-out is available, however extra costs may apply.

DEPOSITS

One night’s room charge is the required deposit payable at the time of booking. Deposits may be made by using an accepted credit card.

NO CREDIT CARD FEES.

PAYMENT

The balance of monies owing is due and payable on arrival.

CONFIRMATION OF BOOKING

Confirmation of booking will be made on receipt of the required deposit. Confirmation may be written, faxed, emailed or via telephone. A booking is not valid until it has been confirmed.

SOLAR POOL

Children under 12 must be accompanied by an adult when within the pool enclosure.

OBSERVANCE OF RULES

Occupiers are asked to co-operate in the observance of resort rules that are displayed throughout the complex.

TELEPHONE

Local calls only are available from your apartment phone.

CANCELLATION & REFUND POLICY

• Bookings which are cancelled by the customer may attract a cancellation fee.
• All credit card refunds will incur an administrative charge equal to the percentage rate charged for the transaction by the relevant financial institution.
• Deposits for cancelled bookings (excluding group bookings) made more than 14 days from the date of arrival will be fully refunded (less any applicable credit charges apply).
• Cancellations made less than 14 days prior to the expected date of arrival will only be refunded if the room nights are resold.
• Refunds will not be made on early departures unless the unused room night(s) are subsequently resold.
• Refunds will be by credit card or cheque. NO CASH refunds will be given at any time.
• Deposits on bookings cancelled without notice will be forfeited in full.

* Conditions Apply